At Certified Concierge Ltd., we deliver customized administrative, research, and project coordination solutions explicitly tailored to the operational parameters of your enterprise. Because our allocations involve dedicated professional time and customized corporate asset deployment, refunds are handled in accordance with the following milestone framework.
All corporate engagements are initiated via a mutually executed formal Statement of Work (SOW). Clients retain the right to cancel an active engagement or project brief by delivering written notice to support@certifiedconcierge.com.
Once deep-dive research dossiers, finalized logs, project coordination spreadsheets, or complete administrative sets have been formally delivered and signed off on by the client, those specific flat-rate project fees are considered fully earned and non-refundable.
Your structural productivity and accuracy are paramount to our team. If a delivered administrative asset or research report does not accurately meet the specific guidelines laid out in your initial SOW parameters, please notify us within five (5) business days. We will immediately initiate a priority revision loop to adjust, refine, and match the deliverable to your exact baseline expectations at no additional cost.
Approved refunds or contract credits are credited back strictly to the original corporate payment method (credit card or banking profile) utilized during intake to maintain merchant ledger security. Card processors typically require 5 to 10 business days for corporate accounting credits to manifest on your external commercial statement.
